All about Avenue Care services
Our Care service offers you support in your own home by providing personal care and practical domestic help in a way which fits with your assessed individual needs and requirements.
Our Care Assistants can provide assistance with getting up, dressing, undressing, and going to bed, as well as with personal hygiene such as going to the toilet, washing and shaving. Household tasks will also be carried out such as bed-making, laundry and some housework.
We pride ourselves on the excellent training programme we offer to our Care Assistants. We run a full, tutor-led training programme which covers the mandatory training required to carry out the Carer’s role effectively and professionally. Once we have completed interviews and reference and qualifications checks we offer all Care Assistants three days of tutor-led classroom training in key areas such as medication prompts and lifting and handling protocols. Our Care Assistants will then shadow experienced carer’s to gain further experience.
Our team members also attend mandatory training at least once per year but if supervision or observation feedback finds they could benefit from further training on any of the following areas;
•Adult and Child protection
•Social Media awareness
•Personal and intimate Care
•Stoma and catheter care
Types of Assistance
Our support at Home service is designed to meet the differing needs of each individual. Our service users may require assistance with meal preparation or companionship or physical care needs such as assistance with washing, bathing, toileting, hoisting support.
All about our Private Care
Private care is available for any daily tasks you or a relative may need support with. These services cover bathing, showering, applying creams and lotions, dressing and toileting, all in the comfort and privacy of your own home.
Working to your regular routines within the confines of your own home, and ensuring that support is tailored to your specific requirements, our fully trained care assistants offer professional support in a way that’s most comfortable to you and your family.
We believe in the importance of a continuous service and the same familiar faces, especially when it comes to personal care. Speak to us to find out more about how we can support you or a loved one. Once you contact us we’ll arrange a visit to take in the care requirements and provide you with all the relevant information you’ll need to make the best decision for your assessed requirements.
Please contact us via the below link to discuss our Private Care services.
All about our Direct Payments service
Direct payments are made by the local council, they are for people who are assessed as needing help from social services and prefer to arrange and pay for their own care and support services instead of receiving them directly from the local council.
You must be able to give your consent to receive direct payments. You must also be able to manage them even if you need help to do this on a day-to-day basis.
If you already receive social services, your local council must offer you the option of direct payments in place of the services you currently receive. There are some limited circumstances where you are not given the choice; your council will be able to tell you about these.
If your local council has decided that you do not need social care services, it will not offer you direct payments; if you think your needs or circumstances have now changed, ask your council for a new assessment.
If this is something you wanted to do with Avenue we would assess the care package and provide you with a care plan for your consideration.
All about our Funded Care Service
Funded Care involves working with your local authority to deliver packages of care that have been assessed to each service users’ requirements. The level of funding will depend upon an assessment of needs which is broadly based on the level of assistance required with daily living activities, such as washing, dressing, preparing meals and taking medication.
Within this process, the local authority would perform means tested calculations around a service user’s income, savings, capital and establish what level of funded care is required (this may vary from partial to full packages of care).
We will then work closely with both the service users and the local authority in order to ensure the care packages are supported and any proposed changes to the ongoing support is discussed and implemented within the right timescales.
We are happy to discuss this process with you and provide advice on how to apply throughout the process. Please get in touch via the below link.
All about our Care Hotline
If you have any queries in relation to any of our services and would like to know more about the different types of Care packages we provide please contact our regional teams.
We can provide advice on funded care applications or help you with any questions you may have on direct payments and how to manage this from a service users perspective.